Privacy Policy
Introduction
Nooww ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that enables real-time video meetings between website visitors and sales teams.
Information We Collect
Personal Information
- Name and email address when you sign up or initiate a meeting
- Profile information from Google OAuth (when you sign in with Google)
- Organization and workspace information
- Team member details and roles
Integration Data
- Google Calendar data (availability, events) when you connect your calendar
- Slack workspace information and channel data when you connect Slack
- OAuth tokens for third-party services (stored encrypted)
Meeting Data
- Meeting metadata (time, duration, participants)
- Meeting recordings (if enabled by your organization)
- Chat messages and shared content during meetings
- Meeting feedback and ratings
Usage Data
- Analytics about button clicks and conversions
- Browser type, IP address, and device information
- Pages visited and features used
- Error logs and performance data
How We Use Your Information
We use the information we collect to:
- Provide and maintain our video meeting service
- Connect website visitors with the right team members
- Send notifications about meeting requests via integrated platforms
- Schedule and manage meetings through calendar integrations
- Process payments and manage subscriptions
- Analyze usage patterns to improve our service
- Communicate with you about service updates and support
- Ensure security and prevent fraud
- Comply with legal obligations
Data Sharing and Disclosure
We may share your information with:
Third-Party Services
- Google: For authentication, calendar integration, and Google Meet video calls
- Slack: For team notifications and workflow integration
- Stripe: For payment processing and subscription management
- Analytics providers: For service improvement and usage analysis
Within Your Organization
Information is shared with workspace administrators and team members as configured by your organization's settings and permissions.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data at rest and in transit
- AES-256-GCM encryption for OAuth tokens
- Secure HTTPS connections for all data transfers
- Regular security audits and updates
- Access controls and authentication requirements
- Employee training on data protection
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Until account deletion
- Meeting data: 90 days after the meeting (unless configured otherwise)
- Analytics data: 2 years
- Legal and compliance data: As required by law
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Revoke consent: Disconnect third-party integrations
To exercise these rights, contact us at privacy@nooww.io
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze usage patterns and improve our service
- Track embed button performance on customer websites
You can control cookies through your browser settings, though some features may not function properly without them.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, opt-out of sale of personal information, and non-discrimination for exercising privacy rights.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page. We encourage you to review this policy periodically.